Greggs in Bangor have confirmed they are not charging English customers extra for their food, after a TripAdvisor review claiming English speakers were charged more, made the national press.
The visitor posted the review on TripAdvisor with the username Shena P after her visit to a Greggs in Bangor, north Wales.
Shena, who posted a two out of five-star review, claimed she and her husband were told to pay a 20p surcharge to sit in and eat their sausage roll, vanilla slice and cup of tea.
Charged 20p to sit down
The post said: “We visited Greggs on the high street in Bangor North Wales opposite the indoor Deiniol Centre.
“My partner and I ordered a Sausage Roll, Vanilla Slice and tea to eat/drink inside. However, to our surprise the young man who served told us there would be a 20p charge to sit inside.
“We have visited many Greggs shops in England and Scotland but never been charged to sit down. Is this something that is only done in North Wales? If so why?
“We noticed that all other customers that sat down around us were Welsh speaking and none were charged 20p to sit down. I have sent a private message to Greggs regarding this matter and would like an explanation.”
The story has made the likes of the Daily Express and GB News, but Greggs have since responded, believing the mix-up was due to a VAT charge for those wanting to eat inside.
Greggs said all their stores across the UK charge different prices for people wanting to eat on the premises.
A spokesperson said: “We’re legally obliged to include VAT for all for food eaten within our seating area.
“However, this isn’t a one-off charge. This is per item, not per visit.”
