The Welsh Ambulance Service appealed for patients to ‘Choose Well’ after experiencing ‘high demand’ for the service yesterday, particularly in North Wales.

There were reports of up to eight ambulances queuing outside Ysbyty Gwynedd’s Emergency Department, while the NHS A&E Waiting times App, which helps patients to choose the best NHS A&E or Walk-in centre for their circumstances, showed 71 patients waiting at Ysbyty Gwynedd with a waiting time of over 4hrs.

At the same time the App showed that just one patient was waiting in the Minor Injury Unit (MIU) at Ysbyty Penrhos Stanley, Holyhead, with a 10 minute wait and 8 pts waiting at the MIU in Llandudno with an estimated wait time of 2 and ½ hours.

The Welsh Ambulance Service tweeted: “We’re experiencing high demand today, particularly in North Wales. Please help us and our colleagues by using services appropriately. There are many, many alternatives to the Emergency Department and 999 #ChooseWell”

Betsi Cadwaladr University Health Board have also advised patients that if they do need help for illness or injury then to make sure they go to the most appropriate place to get it.

Nigel Lee, Director of Secondary Care at BCUHB, said: “If people want quick access to advice and help for injuries or illness then they have a whole host of options open to them. This ranges from local pharmacies where people can get on-the-spot advice for a variety of ailments, through to our Minor Injury Units that can treat broken bones, cuts and sprains.

“By choosing the right place to go for help people can avoid unnecessary waits as we continue to see a high volume of people coming to hospital that do not need to be there.”

Minor Injury Units (MIUs) are for less serious injuries such as sprains, cuts and grazes. Many people go to A&E/Emergency department when they could be treated just as well and probably quicker at a minor injuries unit.

In A&E/Emergency department – staff must give priority to serious and life threatening conditions, so if you go there with a minor injury you may have to wait longer to be seen.

It is better to go to a minor injuries unit if there is one locally, where a trained nurse will check you and treat you, or if appropriate, refer you to another hospital. No appointment is needed.

A minor injury means:


  • Minor head injury
  • Sprains
  • Simple cuts, burns or scalds
  • Insect bites, stings or animal bites
  • Something in your eye


Anyone who is unsure about the best place to go for help can call NHS Direct Wales on 0845 46 47 or visit where staff can answer any health information questions you might have and signpost the most appropriate local services.

Minor Injuries Units are available at:

Ysbyty Penrhos Stanley

Penrhos Beach Road



LL65 2QA

(01407 766000)


8.00 am to 8.00 pm

7 days a week

Llandudno General Hospital

Hospital Road



LL30 1LB

(01492 860066)


8.00 am to 10.00 pm

7 days a week

MIUs are also open at Dolgellau, Pwllheli, Tremadog and Tywyn

More information is also available here: