A former patient who was admitted to Ysbyty Gwynedd with a serious back injury has praised staff for their ‘outstanding care’ during a challenging time for the hospital.
Retired Wing Commander Simon Ling, from Dorset, was admitted to Ysbyty Gwynedd’s Emergency Department on New Year’s Day after suffering an acute lower back injury during his holiday in Snowdonia.
Mr Ling spent nine days on Conwy Ward and describes the staff that cared for him, on the ward and in our Emergency Department, as ‘heroes’.
He said: “My experience on Conwy Ward was as humbling as it was impressive.
“This was the first time I have ever been hospitalised and my condition dictated a need for complete care from my bed, be that eating, going to the toilet, rehab and assessment.
“Whilst it was clear the hospital was working to capacity, this pressure was never transferred, nor did it compromise the care delivered by the nursing team on the ward.
“I was hugely grateful for the excellent care I received and the kindness shown by some of the nursing staff was well and beyond the call of duty.
“I cannot praise enough the work of all the nursing, caring and physio team that supported me, they truly are heroes.”
Since leaving Ysbyty Gwynedd the retired Wing Commander has been recovering well, he is now walking again and undergoing physiotherapy.
He plans to return to Conwy Ward to thank staff personally for the care they provided and is also intending to hold a fundraising event later this year to raise funds towards the ward.
He added: “I may have entered the hospital with a degree of nervousness given the reports of the NHS in crisis but I left with absolute admiration for the outstanding work undertaken by our frontline NHS staff.
“My experience at Ysbyty Gwynedd delivers a clear and powerful message that those NHS staff that deliver care on the frontline are utterly committed to minimising any disruption to patient care.”
Wendy Robertson, Ward Sister on Conwy Ward, said her team were touched by the Mr Ling’s kind words.
She said: “We are extremely grateful to retired Wing Commander Ling for contacting the health board to thank my team for his care.
“We are very appreciative of his kind words and wish to thank him for taking the time to share his experience with us.
“I am very pleased to hear he is recovering well and we are looking forward to welcoming him back to the ward later this year.
“We are very overwhelmed that he will be supporting our efforts to raise funds for a bladder scanner this year.
“This piece of equipment, which helps with diagnostics, will provide a great benefit for our ward and will help speed up the care our patients receive.”
Mr Ling was so pleased with the care he received he also sent a letter of thanks to the hospital management team at Ysbyty Gwynedd.
Meinir Williams, Ysbyty Gwynedd Hospital Director, said: “It was with great pride that I received the thank you letter sent by retired Wing Commander Ling. His comments regarding staff both within our Emergency Department and on Conwy ward meant so much to our teams who have, and continue to work under great pressure as the demand for hospital care and Emergency Department services is at its highest.
“Receiving positive feedback regarding patient care provides a great moral boost to our staff, so I would like to thank him for taking the time not only to write to the Health Board, but to actively raise money to give back to a service which has served him well. I would like to wish him well in his continued recovery and I very much look forward to meeting with him after his fund raising adventure.”
Retired Wing Commander Simon Ling during his stay on Conwy Ward following a back injury.